Worst Experience Ever

Worst experience ever. Because of my work schedule I called in and requested a retaining wire to be installed on my bottoms and a new retainer built for the top in the same day. The receptionist insisted that this was not a problem and would work. I made sure the she understood as I needed the procedure completed all in the same day.
Upon arrival to my appointment the assistant asked what I was looking to have done, which I explained, time frame included. She then very rudely stated that it takes two appointment, I needed to ask for it when I book, (which I then I explained I had), which she took as an insult and went on to explain that the receptionist don't always know how long things take and whether it is possible even. [Really?? Isn't that there job. Or at least find out] I then ask them to start the process at least, which led to "you need to ask for that when you book to get that done", which I had, and "we are so much cheaper than everyone else in Lethbridge for these". I was upset however I hate creating a scene so I simply thanked her and left.
To be honest I was livid. I got to my vehicle and I was shaking I was so mad. I had my orthodontics done there and was returning as a courtesy not because it was cheaper. I wanted this done, fast, in the most workable time frame as possible. I literal would pay double what they are charging (which I never even found out) for proper customer service.
I highly encourage all to look around before very going here.