The place was crowded and was cramped in so t wasn't necessary a great place, however they offered great sales
I bought a terrible game (fallout 3) at eb games on a friday afternoon after being prompted by the clerk that she really enjoyed it. After taking it home and playing it over the weekend it became abundantly clear that the game was awful. So I went back on the following monday to the same young lady and she very graciously allowed me to swap it for a game of equal value. It didn't suck. Go here for great service.