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2.5 stars 5 reviews

East End Garden & Hardware

1395 Queen St E
Toronto, ON  M4L 1C7

(416) 469-4925

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Reviews [4]
English
2.5 star rating
Simon Rabinovitch November 26, 2015
Not deserving of your money

Hired them to install paver front walk and garden walls . They didn't follow my directions, did a poor job in part (janky curves), came back and did a better job according to my repeated directions but didn't complete it, i.e. left part of the walk without polymeric sand in the gaps and not gluing down the top layer of wall pavers. I called Judy five times over 3 weeks, telling her twice that I would like them to at least get the pavers glued so that my 3-year old and his friends who like to walk on the walls did not get hurt, and each time she said it would be done, and each time if wasn't done, with no call or explanation. I live 3 minutes from the store, it would take them 30 minutes to do it, and they just can't seem to be bothered. I tried very hard to support this local business, and it really let me down.

2.5 star rating
Avant-Gardener June 13, 2013
Garden of Earthly Delights

East End Garden Centre is a family owned and run business. Judy is an experienced Master Gardener and general manager of the landscaping business and store, and her sisters, Nancy and Kathy take care of the plants, go to market at 3 am every two days or so, and do their best to help customers, manage employees, and keep the plants alive and presentable in the span of what often becomes a 12 hour shift 7 days a week during the busy season. The store provides printed information about all kinds of plants, soils, diseases, insects, methods for planting, and landscaping, so that if customers have not bothered to research their desires or dilemmas on Google, the information is provided in printed material at the store through pamphlets, posters, and a slew of garden books on a shelf by the cash registers.

Granted, during the busy season employees can be tired and over-worked and not be able to provide the personal service comfortable Torontonians are accustomed to by bigger box retailers who have many more employees to cover all facets of service, but East End does go out of its way to help when circumstances and patient customers prevail, by telephone or in person. The employees are not phoney or constrained by a script that other retailers impose upon their employees. The attitude is sometimes archaic but real and well-meaning towards customers, and employees won't beat about the bush or cow-tow to customers who behave in a disrespectful manner for not getting exactly what they want, when they want it. Respect is key to getting good service, going both ways.

At high season, from mid-April until the end of May the selection of flowering plants is abundant and immaculate. It's a veritable Garden of Earthly Delights, healthy seasonal plants direct from Ontario growers, at perhaps slightly higher prices than big box retailers (whose speciality are not plants and can thus afford to drop prices), but still quite reasonable for the market. As high season tapers off into early and mid-summer, selection is still very good and changes with new varieties of plants, grasses, and shrubs arriving every few days. Autumn follows the dog-days of summer with seasonal varieties, including firewood and hay stacks, and the with the arrival of winter, this year-round garden centre decks the front and back yards with fine fresh holiday garlands, trees, and decorations.

I love this place. It's a Mecca of beauty and a smorgasbord of real people with a love for plants and community in the east-end part of downtown Toronto's pseudo cosmopolitan facade. I appreciate the staff effort, the service, the dependability, and the atmosphere.

Who else among other business would go out of there way to order a single Annabelle White Hydrangea for one individual customer?

East End Garden Centre is like no place I've ever seen, and doubt I ever will, should they depart. Good work and let's keep them alive!

2.5 star rating
Mary P Toronto September 09, 2010
Not Recommended - Awful Service

The service here is awful. The staff is rude and don't care if you buy or not.

There is also a very mean cat there that attacks people and dogs.

Don't waste your time or money here!!!

Other Reviews from the web
English
November 27, 2012

We purchased 2 day old sod from the east end garden centre. the lady told us that if we watered it daily, it would be fine. We followed her instructions to the letter and the sod died. We were not impressed with their product, nor their customer service.

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November 21, 2011

East End Garden Centre does have a great selection of very healthy plants. I like the quality of their plants compared with a big box store. I do think they overcharge to a certain extent (quality does cost more, but their prices are pretty high). For that reason, my penny pinching mom wouldn't be so keen on them. :P

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September 21, 2011

I had a bit of a disaster in the front yard - half-dead sod, plants that weren't doing well, and weeds, weeds, weeds. I called Judy at East End and she came up the next day to provide a quote. East End came back a few days later and removed the old yucky sod, then added new plants to some of the ones I had already, and then put down beautiful black cedar mulch. The effect was amazing - I've had... more

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Business Description from the Web
English
August 04, 2009

The Garden Centre for Downtowners If you live downtown and you don’t want to fight the crowds at a large suburban garden centre, East End Garden & Hardware Centre may be just what you’re looking for. Just don’t let the small storefront fool you; this place is huge. Nestled in the heart of hip Leslieville, East End has everything you need to liven up your home and garden. For the... more

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