Shockingly bad

Very inefficient for the following reasons: the property manager Reno Zanko sees himself more like an intermediary between repairmen/contractors and the tenants. So for the most part he gives you their phone number and expects you, the tenant, to do most of the legwork, the follow up about lateness and cancellations, replacement parts etc. And if the job is not done well, it's mostly up to the tenant to deal directly with the contractor and follow up with what needs to be done properly. As the property manager, it's up to Mr Zanko to 'manage' the property repairs and deal with the contractor, not up to the tenants. Reno Zanko also dislikes listening to any legitimate complaints from the tenants about the very poor quality of the contractor's work. So you end up feeling like some kind of employee of Mr Zanko's who has given you a job and expects you to sort it out with the contractor with no complaints reaching him. As a result of this wrong mindset, Mr Zanko remains fairly detached and unaware of how bad Vdb Mechanical, the A/C contractor he endorses is. So Mr Zanko continues to use them and is lenient with Vdb and dismissive and abrupt with the tenants. More gravely still, it all boils down to money: to keep costs down at all costs, so to speak, Mr Zanko uses a poorly qualified company such as Vdb Mechanical and you get what you pay for. Low pay (of which Vdb often complained to the tenants) equals poor workmanship. And poor workmanship negatively impacts the tenants' living conditions, and commandeers too much of their time and energy. Very unprofessional attitudes from both the property manager and Vdb Mechanical. We have rarely seen such a degree of inefficiency.