Terrible Experience

I was in an accident and was asked by the towing company where to tow my car, I had it sent to Downtown Collision. Upon arriving at the collision center to check on the status of my car I was 'greeted' by two people with a bill from the towing company and a form to be signed. I explained that my insurance company would take care of any bills. They replied that, no, I was responsible for the fee. I said that I would get back to them regarding that issue. They then followed up by saying that if I wanted them to fix the car I would have to sign this form, otherwise the insurance company could take the car wherever they chose to. Downtown Collision specializes in Volkswagen and Audi (my car was a Volkswagen) so I said that I definitely wanted them to do any work needed and signed the form as requested.

After the fact I found out that my insurance company and Downtown Collision have a poor history and that I was now caught in the middle of something.

A few days later I received a call from Downtown Collision requesting payment for the tow. I again told them that the insurance company would take care of it. I was put on hold twice and had to explain this at least 5 times.

It now turns out that John Keen, the owner of Downtown Collision, is trying to hold me responsible for $2500 to cover 7 days of storage fees for a car that has since been written off and the ownership has been turned over to my insurance company. He claims that I signed a work order. Whatever paper I signed was not explained clearly to me and it was signed within hours of being in a serious car accident which involved my three year old son and me, and after I had been examined for a head injury due to the accident. Needless to say I was not at my most clearheaded.

No respectable establishment would take advantage of a situation this way and I would not recommend them to anyone.