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Downsview Heating & Air Conditioning Ltd
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4299 Queen St E
Brampton, ON
L6T 5V4
(905) 794-1489
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fstrdr
May 15, 2013
Mike
September 10, 2009
Reviews [2]
English
Extremely Poor customer service
This company is horrendous. Reason being, they are the HVAC company of choice, it seems, and I'm not sure why, for most of the builders around GTA. They must be cheap because their customer service is non-existent. I have just moved in a brand new condo town built by Daniels in Erin Mills and my A/C didn't work from the get go. They couldn't start it during the PDI due to the weather being too cold. Any way, I had a tech come and look at it, luckily I had someone available that morning, otherwise their only available repair times are M-F 8-4. Very convenient for most of us who work, wouldn't you say? Then, he said, he had to come again because he didn't have all the parts. Rescheduled for an afternoon. I had someone wait 4 hours for them, no show. They were kept at the morning appointment and Downsview didn't have the brain to send someone else knowing that. Again, brainless and useless customer service. I then gave up and told Daniels that I would like to set this up as a deficiency and they need to own up and have someone there, since they already have a key for my place. Needless to say, Downsview even stood up this person, the second time. If I had my own place, I would never hire this company to install my HVAC, but then again, they wouldn't need my business because all the builders in GTA give them business blindly, probably based on price, once again.
Nothing but problems
We bought a brand new house and first problem we had with Downsview was a damaged furnace. All they could tell us was it wasn't them... eventually it was replaced. Then we started having further problems with the furnace tripping out... When Downsview's arrogant service person arrived he immediately blamed it on the thermostat and air conditioner that wasn't installed by downsview... The problem however was with the furnace / wiring. Unbelievable and then they wonder why I wouldn't pay them to have an air conditioner installed...
Other Reviews from the web
English
July 27, 2011
5 days after beloved Condo closed, my AC broke. Thinking that I'd done something, I flipped switches, reset circut breakers, replaced filters, and everything else I could think of, all to no avail. Willing to have a repair person laugh in my face that it was something that this Silly Girl was missing ("You have to turn it ON, Miss."), I called up Downsview. I called Downsview for no other... more
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