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4 stars 13 reviews

Dove Spa - Kingsway

4242 Dundas Street West
Toronto, ON  M8X 1Y6

(416) 236-7720

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Reviews [1]
English
4 star rating
laaays_o March 07, 2014
Theft

When I visited Dove Spa years ago the services were amazing and customer service was just exceptional. My recent visit however, was nothing short but infuriating. MONEY WAS STOLEN FROM ME BY DOVE SPA'S VERY OWN employees while I went to fetch my jacket. Unfortunately, for my sake I did not realize this until I got home. I called the spa and spoke to the receptionist in whom I can only assume STOLE my money considering she was the only person in the room with my belongings and of course, she denied seeing money of any sort. I made another phone call to speak to the owner the day of as well as emailed her. 5 DAYS LATER (3 BUSINESS DAYS), I still did not get a reply by phone nor email so I gave her a call AGAIN. Now, from doing my research Dove Spa is no longer "Dove Spa". In other words, it is NO LONGER PART OF THE "DOVE SPA" CHAIN. From what I've been told it is independently owned so there is NO HEAD OFFICE that I can take my complaint to besides the "owner". The OWNERSHIP CHANGES occurred a couple months ago and despite it still being referred to as "Dove Spa" it is CALLED "D SPA" named after THE OWNER, DAWN. I cannot help but say now that D Spa is INDEPENDENTLY OWNED it's customer service has failed due to the business' IMMORAL CORRUPTED MANAGEMENT. It is nothing but a DISASTER SPA. The owner of D SPA, DAWN, was unprofessional. Not only did she allow me to believe that she was inexperienced but she also allowed me to believe that NO INVESTIGATION was needed and that it is simply ok for her spa to TAKE FROM ITS CUSTOMERS. SHE DID NOT PROVIDE ANY SORT OF A SOLUTION to my issue of theft. D Spa is simply, a spa with a POOR INADEQUATE MANAGEMENT. So watch out, because that same woman who stole from me could be the same woman asking you if you'd like a cup of tea.

Other Reviews from the web
English
4 star rating
February 20, 2013

This was my second visit to Dove Spa for facials. I had two different aestheticians for my treatments, Jennifer and Marzena. Both were wonderful, I wanted to bring each home with me ... the treatments were fabulous and soooo relaxing. I highly recommend the spa as well as the facials so much I bought a package of 12 treatments while it's on special.

Brought to you by wayspa

4 star rating
February 20, 2013

From the moment I walked into the Spa I felt very pampered - the staff were most accommodating and helpful - my facial expert - Maria - was very attentive and chose a facial that perfectly matched my skin needs - I am recommending this Spa to anyone who enjoys pampering because this is the place for it!!!!!!!!!

Brought to you by wayspa

4 star rating
November 22, 2011

The ear coning does not work. The "wax" they show you after they cut open the candle is just melted wax from the candle itself. Bothers me that I paid 40$ to have a candle burn awkwardly near my ear. I also got a manicure, which I removed immediately when I got home, because it was done so poorly. The estheticians don't seem to be professionally trained, as I felt that I was at a slumber party... more

Brought to you by wayspa

Business Description from the Web
English
November 22, 2011

Dove Spas have been designed to reflect clean, neutral and uncluttered spaces, with touches of luxury and indulgence throughout. We are committed to delivering honest, professional skin care results which will really make a difference to your skin. While one treatment is a wonderful experience and many of our Guests will notice an instant improvement, only through repetition and a series of... more

Brought to you by wayspa

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