Do not buy a house from this company. There, I have said it.
We bought a house from them - fabulous design in a great community and at a good price. What could go wrong? Well, pretty much everything. Once we signed on the dotted line, things went downhill. Customer service is non-existent; the site supervisor is rude and arrogant. We ended up overpaying for a corner spa bath that is damaged and unusable.
Right now they have not fixed the bath (4 months after moving in) because they say the damage 'may' have caused by us. Actually the damage was caused by THEIR builder's rubble being dumped in a brand. new. bath. and the house was so dirty when we moved in (including the bath) that we could not see the damage. Not only was the house filthy when we moved in but we had no appliances, there was a workman fitting the stone around the fireplace, the carpet had not been completely fitted and the paintwork was in a terrible state - lots of dents, scratches, marks etc. And there were LOTS of 'etc'.
We are still waiting for some basic work to be done - front door & garage surround to be painted, window well to be dug and completed, damaged kitchen unit panel (we have given up on the paintwork and will do that ourselves). And the grading . . . they will always be here 'next week' and have blamed the winter, the spring rain, the Calgary floods, other developments. Funny how the other builders in the area have completed their grading.
Once they have your money, they refuse to answer telephone calls & emails. Absolute cowboys.
Take my advice AND DO NOT BUY A DOUGLAS HOME.
I just purchased a new Douglas home and am less than satisfied with both the quality of the construction and the response to my queries. I have had more problems with this home in 2 months than I have with my previous six new homes combined.
I would not recommend Douglas to anyone. I would give 0 stars if I could.
I recently bought a douglas home and was less than satisfied. They never rectified any of the outstanding issues with the property before possession and are less than helpful now that they have my money. I have since spoken with a number of Douglas Homes owners and none of them were satisfied with the quality and service provided.