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I have stayed at this hotel twice - once during the off season, and once in September, which is still high season. The two experiences couldn't have been more different.
The first stay was excellent all around. We booked via their website. When we arrived, we were upgraded to a better room, and we were given free breakfast and parking. The staff were friendly and went out of their way to serve us.
The second stay was a nightmare. We booked on the phone and the representative made a huge mistake - he only booked us in one room instead of two (there were five of us staying originally). When we arrived, we spoke to the front desk staff. They gave us a key for one room. We asked about our second room and she said we didn't book one... not that there was an error or something along those lines - that WE didn't book one.
We assured her we did, and we told her the person's name we dealt with and so forth. She said "Well, I don't know who that guy is - he's in a call centre somewhere. And either way, you didn't book two rooms. Check your e-mail confirmation."
The e-mail confirmation had just come through to my friend's Blackberry and it was for the one room only. We understood there was a mix-up, but the entire time the front desk representative blamed us and was incredibly rude about the whole thing.
They offered us nothing. No free parking, no free food, etc. She claimed there were absolutely no other rooms available, and that we'd have to make do.
Luckily, two of the guys stayed with friends, and I had a friend drop off an air mattress. So I paid nearly $100 to sleep on an air mattress.
Everyone we dealt with that night was rude and not helpful.
Luckily, the staff in the morning were pleasant and helpful.
Not sure I'll stay there again though. Also, there is nowhere on their website to send feedback.... ?
Great downtown hotel right next door to the Halifax Market. Staff was helpful and friendly. Will definitely stay there again!
Wonderful rooms in the heart of old Halifax. First choice for a Halifax stay.
Tagged halifax hotel
We stayed at this location while in Halifax for work. The hotel is spacious, clean and modern. Staff is super friendly. They have a great outdoor patio on the second floor. Valet parking only though.
Nice place. Nice and clean. Right in the downtown core. Walking distance to about one million restaurants and bars. Attentive staff. Was there for a business meeting and everything from a business standpoint was well looked after. I would use this place again in a flash.
I loved the clean rooms and bathroom. Cheerful decor, clean, fresh smelling sheets. Front desk staff were professional. Location was the best. Beds were heaven! I would certainly stay here again.
Location.
Courtyard by Marriott Halifax Downtown is located in Halifax, close to Maritime Museum of the
Atlantic, Halifax Citadel, and Public Gardens Park. Nearby points of interest also include Dalhousie
University and Neptune Theatre.
Hotel Features.
Courtyard by Marriott Halifax Downtown's restaurant serves breakfast and dinner. A bar/lounge is open
for drinks. Room service is available...
more
The Courtyard Halifax Downtown offers the perfect location, within walking distance of the waterfront, convention centre and main attractions. Stroll to Spring Garden Road for shopping and sightseeing. Enjoy nearby theatres, museums and art galleries. We are also within walking distance to the Metro Centre, Pier 21 and Cunard Centre.Winner of a 2009 Gold Service Award for overall guest... more
Winner of a 2010 Gold Service Award for overall guest satisfaction. The Courtyard Halifax Downtown offers the perfect location, within walking distance of the waterfront, convention centre and main attractions. Stroll to Spring Garden Road for shopping and sightseeing. Enjoy nearby theatres, museums and art galleries. We are also within walking distance to the Metro Centre, Pier 21 and Cunard... more