We did not get what we ordered.
We were told we were wrong. We showed them our original e-mails to prove THEM wrong.
They ordered our flowers too late for the wedding so none of the flowers were open.
The bouquet was sprayed with some sort of chemical which caused blister rashes on anybody who touched it.
Our throw away bouquet lived up to its name because we had to throw it away.
We gave them an entire week to rectify the situation and did not receive so much as an apology UNTIL we showed up to get our invoice and original meeting notes a week later.