686 W Broadway
Vancouver, BC
V5Z 1G1
(604) 873-2368
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Ken
August 17, 2009
shelly
July 28, 2009
Reviews [2]
English
To All Readers
People are different and it is normal that you cannot please everybody the same way for one reason or another. We have a lot of very happy customers, we are sorry that one of them is not thinking the same way.
Mrs. Langley had her one pair of shoes exchanged the same day she came to the store. The second pair was sent to her by special delivery (free of charge), she did receive them on time.
We wish for all readers everything best and best regards to all customers from
Comfy Feet......
Your local store
staff can't offer customer support
Spent 350 on shoes that hurt, they didn't want to exchange or return, they have a poor size selection and will try to sell you something you don't want just becasue it is your size. The orthotic guy is knowledgable, but he let me leave the store with shoes on my feet and didn't say there was a no return policy. His staff cannot refund or exchange and they do not follow up with him and do not keep records of what they tell you, or even what one person has done regarding your concern. I left a shoe to be stretched, called with a date for my return and then it wasn't there and the staff memeber did not remember me bringing it in and didn't know where it was. I am still waiting to get ti back!
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