beautiful, but not precise

We searched online for the perfect suit for my husband prior to the wedding. We finally found it and had to go to its only location. People are friendly and helpful and quick, however when the day came close, he picked up his suit and both he and his best man's tuxedo did not fit, meaning the measurements were taken properly. They had to return the day before the wedding to see if the new ones fit.... Talk about unneeded stress the day before the wedding