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First of all I've lived in Victoria all my life - 57 years so when I review this place it isn't based on one visit - it's more like 20. I would never, ever go there if I had a choice. In my opinion the owner is mentally ill. He reminds me of a walking time bomb. I've seen him rudely shove ahead of other customers making them halt in their tracks, interrupt customers when they are talking, berating customers for touching things and the list goes on. He tried to sell me a string of purple mini lights for $l7 once telling me how well made they were and the best money could buy. I didn't realize at the time that Michael's sold them for $7! He flies around the store at times like a bat out of hell on some mission or other making me cringe because I'm always thinking I did something wrong. Why do I go there? Desperation. The only other places I can get what I need is in the States - most of the time they won't ship to Canada and if they do the shipping and duty more than equals the cost of the goods. And to top it off half the time the downstairs section seems to be closed especially in the off season. Victoria has many wonderful stores with lovely helpful staff - this isn't one of them.
Against my better judgment I took my 2 year old in there because he was so excited by all the Christmas toys in the window.
I told him about a million times before we went in not to touch anything (everyone in Victoria knows this store's reputation).
We went in, and were promptly kicked out. My son was holding my hand, wasn't touching anything and was being very well behaved.
He sobbed as we were kicked out because he just wanted to see Santa. I can't believe anyone wastes their money in this store.
My daughter was doing a project on Christmas in Germany. I looked up on the net for a place to find an appropriate ornament. According to their ad, they say a five star customer servivce. BITE ME!!! I first ask someone where to find such an item. I received a brass, "upstairs" I get up there and am still confused. I ask someone else and again in a brass manner, "over there" Now if they don't want you to touch anything, then assist the customer. I find the German trinkets and ask my daughter, 10 years old, to read the prices. My eyesight is poor. I found a feather angel for 9.99 and tell my daughter that would be fine. All of a sudden there is a woman taking it from her hands very abruptly and tells her not to touch. "Excuse me," I said. "I am her mother and." That is when she cut me off by telling me not to touch anything. That these were very delicate. Had she let me finish, I was about to say, I was going to buy it. Well because of her arrogance and extreme rudness, they lost my buisness. Meanwhile my husband is downstairs looking for a snow globe for my daughter. Which we have been looking for the perfect one. He said he found one and I told him these people are rude and I wanted to leave. But he wanted to get it. Fine, I said. I will wait for you out front so as my daughter did not see him buy it. Just as I am at the door a very rude man grabs my hand saying my daughter can't take the stuffy. Which is an 8 year old Toys R Us doggy. Any one can see not something from that store. It even had her name on it. I said it was hers. He ripped it out of her hands while still holding my hand. Looked at it then shoved it in her chest pushing her back into the wall and said don't bring it in the store. A simple excuse me may I see that. And I would have shown him. My daughter was frightened. There was no excuse for his behaviour at all. These people are an embarrasment to Victoria and only give the city a very bad name. Victoria advertises a world of charm and courtesy, but not in this store. All you will get is a bunch of stressed out anal, abusive A holes! How can this be allowed to go on. They have tramautized my daughter. DON"T GO IN THIS STORE!!!! Needless to say we did not buy the snow globe neither.
My handicapped client who is on disability went into the store to buy me a Christmas gift this year and he had some extra money on him so he could buy himself something nice too....He bought 2 wooden dolls and spent $300.. I expected a $20 gift not $300 SoI went into the store to get him a refund just 10 minutes later and the owner refused to give him his money back.....Merry E-FEN Christmas. I hope to God this store is out of business soon. Promise me you will NEVER shop at this store...
This is a terrible store. The guy who owns it is horrible. Who's ever heard of a Christmas store that has banned children?
Avoid this place unless you feel like getting watched and then yelled at