This Chapters has friendly staff, a huge kids' area with complete Thomas the Tank Engine railway line table; occassional story time sessions and book signings; huge comfy couches around the fireplace in the Starbucks section... what more could you want?!
The selection is great, however the staff need a little motivation, need to lighten up a little. I would recommend sales training and a meditation retreat for the entire staff.
If people keep treating this like a library, chapters won't be around for the next generation!
As a salesperson, here are some tips to boost sales and save this location, from my personal experience at this store.... more
The Chapters I normally go to. The books are pretty pricey yet you can normally find a good one for a cheap price. I love the layout of the store and the staff are generally friendly. There are some duds in that aspect, but I wouldn't put it against the rest. There also seems to be some problems with the computers detecting the amount of copies a book has compared to how many there ACTUALLY are.
If I could give a more accurate rating, it might be of 0 stars. I experienced one of the worst examples of customer service I've had in a while. As an employee you are trained to do what you can with in reason to make the customer happy (it's so that a customer will want to spend more money, later on). Today was not the case at all. Here is my story...
I tried to return two items that we... more