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Ran over an hour late with no apology.
I had an appointment booked for 9:30am and showed up at 9:20am. I did not get in to a room until 10:15am and didn't see the vet until 10:30am an entire hour after my appointment time. When I asked at the front desk while paying if it was always a long wait they told be yes that they get very busy and not once during my visit did they appoligize for being so late. I will not be going back to... more
Dr. Rozon and Amy have been looking after our cats for 16 years now; they are wonderfully caring and compassionate. Last night I put down our old and very sick family cat - and left feeling very sure that I had done right by him, mostly because of the kind words from Kent and Amy. Thanks