Dear Chanel,

I'm writing to complain regards to a problem thats created from your Chanel boutique located inside Holt Renfrew on Bloor St Toronto Ontario. I am very very very upset on how they handle the situation. This is not the type of customer service that anyone would expect coming from such a high end luxury brand, this is the worst experience I ever had. I hope this email will help me... more

Chanel was as good as the customer service gets. Upon entering, I was greeted warmly and the lady asked if we needed any help in which we replied that we were just browsing. She was really friendly and I cant remember her name but she was not too pushy and was extremely helpful. My mom of course was in heaven and I don't blame her either. At the end of the day, we didn't purchase anything, but... more

Good environment and drink was served, felt being treated well here...worth the price :)