We have been taking both Katie and Mo here for the past year and have had NOTHING but good things to come!
We love taking Katie here, and she loves seeing her doctor!
On Monday June 22nd our beloved little Zoe passed away in a car accident. I placed a call to our “previous” vet office to inquire about crematory service and was given no help or compassion for our loss or how to respectfully deal with our poor family members remains…was simply told “nope, don’t know nothing about that”
I called Castledowns Animal Clinic, explained the situation and was given all options in a caring, sincerely respectful manner. As you can imagine, when I went to drop little Zoe off to have her cremated I kind of lost it a bit…the front counter lady, (named Carrol) got up, gave me a hug, some words of encouragement and gently took Zoe from my arms.
Two day later Carrol called saying Zoe was ready to come home, when I went to pick her up she gave me a few more words and Zoe’s urn, then placed a card with the it…upon getting home we said our prayer for Zoe and opened the card…it was a wonderful poem which helped us deal with the loss AND it was signed by the entire staff of the clinic.
What a wonderful, caring facility, we will definitely recommend them to everyone from this day forward!!
Carrol, if you read this I meant what I said…get your boss to give you a raise…he’s very lucky to have you and the other staff!!!