Very Poor Customer Service

I am extremely upset with the service I received at this store, and I do not recommend to anyone who considers themselves "particular" about the flowers they order. I had ordered from this company on several prior occasions, choosing from the online bouquets and placing my order online. Those arrangements were satisfactory. However, in my second last arrangement a poor substitution was made - mauve roses in an arrangement that was supposed to be red, yellow and white. While the florist does reserve the right to make substitutions, I expect them to be in the same colour family as the arrangement shown. However, I decided that was just a one-off mistake, and I ordered flowers from them again. In the delivery instructions I wrote a note asking that any substitutions be appropriate with the colour scheme of the bouquet, which was vibrant colours. In response to my $50 order, I received a very rude phone call from the florist, saying that she did not want to accommodate my order, and suggesting that I take my business elsewhere. The conversation was very upsetting, and I will certainly be taking her advice - I WILL take my business elsewhere, and I advise others to do the same.