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1 stars 1 reviews

Cabbage Rose Lane

1174 King St E
Cambridge, ON  N3H 3P6

(519) 653-3417

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Reviews [1]
English
1 star rating
Jess March 20, 2013
Very Poor Customer Service

I am extremely upset with the service I received at this store, and I do not recommend to anyone who considers themselves "particular" about the flowers they order. I had ordered from this company on several prior occasions, choosing from the online bouquets and placing my order online. Those arrangements were satisfactory. However, in my second last arrangement a poor substitution was made - mauve roses in an arrangement that was supposed to be red, yellow and white. While the florist does reserve the right to make substitutions, I expect them to be in the same colour family as the arrangement shown. However, I decided that was just a one-off mistake, and I ordered flowers from them again. In the delivery instructions I wrote a note asking that any substitutions be appropriate with the colour scheme of the bouquet, which was vibrant colours. In response to my $50 order, I received a very rude phone call from the florist, saying that she did not want to accommodate my order, and suggesting that I take my business elsewhere. The conversation was very upsetting, and I will certainly be taking her advice - I WILL take my business elsewhere, and I advise others to do the same.

Business Description from the Web
English
September 18, 2013

Professional floral services and fresh flowers in Cambridge, ON. The only flower shop in town with free local delivery on online orders and never any fees. We are proud to supply the flowers that make your weddings, birthdays, Mother's and Valentine's days special. Free flower delivery and never any fees.

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