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Unfortunately, we've changed vets, after several years, due to curtness and nastiness of one particular person in reception with whom one is forced to deal. Our medical experience, there, has been positive but it is too trying and insulting to overcome the obstruction that stands between customer's pet and the vet.
I feel pleased with the care my pets receive by the vets at this hospital, even since the hospital changed hands. I am not, however, pleased with the recurrent rudeness and curtness of office staff. In fact, this has resulted in a necessity to find another animal hospital for our pets, which is most unfortunate. This was not at all a problem, under the previous ownership.