Storage rentals aren’t all they’re cracked up to be. My wife and I figured that renting a storage unit would be the easiest way for us to be able to move from our old house to our new one – leaving little things in the storage unit while moving the bigger things ourselves so that there was less hassle and less to do on moving day. On February 28, we rented a storage area which gave us until March 11th to get all our things organised for the move. On Monday, March 9th, we started bringing things to the storage unit simply because that was the first day my wife and I were able to have off of work. Lo and behold, there is a sign on the property saying that they will be closed on the 10th of March. When we initially rented the unit, we were told that they were open 365 days of the year. I asked the woman working there how that could happen – how were they suddenly closed on the 10th of March? She informed me that the boss was on holidays and that he had told her to take the 10th off, leaving no staff on the premises. The woman offered to help us out as she was going to be on the property the next morning anyway to feed the animals and would be willing to help us out by letting us in. She was very helpful and attempted to make things easier for us, but not everyone involved was as nice about things. When we met with the boss on the following Monday, he decided that we would be charged for the hours that she was staying. Even though we only used 45 minutes of her time between the 9th and the 10th, we were informed that we would be charged for two hours of her time. His response to my questioning of his false advertising about being open every day of the year was that ‘everyone has inconveniences.’ I turned away, disgusted and irritated, got my stuff out of the unit, and went to settle things. I brought the woman who had been helping us a $10 Tim’s card as a thank-you. The boss commandeered it however, saying that they share coffee there and that he would just take that off the bill. The only thing he’s sharing is a corrupt sense of business and a complete violation of advertising.
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