I had the misfortune of buying a bicycle from Browns. I agree with many others here: - staff is very rude (call on the phone and ask a few questions, you'll see what I mean) - the owner with the glasses, is no better. Always seems grumpy - My bike after a year of sitting in our basement, got rusty cables and took in for fixing. I picked up the bike and didn't use it for 3 weeks in the summer,... more

Came in and bought a bicycle for my girlfriend. It was a quick and easy sale for them. Rode the bike to the car and the brakes were extremely soft and the gears weren't changing well at all. Came right back to the store. They grumbled about it being a safety feature.... really... I pull the brakes and the bike doesn't stop? They finally adjusted the brakes after some hesitation like we were a... more

If I could give this store ZERO stars, I would. The owner of this store is incredibly rude and unaccommodating. He knowingly sold me a product that was totally inappropriate (after explaining in detail what I was looking for) and refused to let me exchange it (or get a store credit) when I returned to the store with problems. I'm also inclined to believe he posts glowing reviews of his store in... more