Established in 1970
Family Owned and Operated in the original location at 335 West Broadway
Management is not very good at handling issues with their staff.
I called them to unlock a door, which was much higher than other places.
So not pleased with their lack of responsibility for their actions (or lack of it). ZERO idea of what customer service is to them, except the customer is ALWAYS wrong.
Do NOT recommend them at all.
I came here to get some keys cut. Some lock box keys at the request of my managers. It's not my money and I would get reimbursed but I try to get the best deal possible as anyone in my position would do.
I came in during my break and asked how much each key was which I was quoted by the elderly gentleman as $4 each.
I came back later and a younger guy quotes me $5 for the same job. I did... more
We've used Broadway Locksmith for many years as supplier to our residential building.
Work is great, staff are on time with appointments, and BL is great at problem-solving. We usually get heavy duty hardware, and BL always has the gorilla-proof stuff in stock.
The one star removed is 'cuz the call taker can be moody and abrupt at times. You know, I call you because you are the experts, and I... more