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At Brampton Hardwood Floors, we take pride in having the widest selection of in stock quality hardwood, engineered, and laminate flooring, making us the largest hardwood flooring retailer in Ontario. With over 500 flooring products in stock at competitive prices, walking away with hardwood floors couldn’t be easier! Our friendly, knowledgeable & ... more
I purchased this about 2300 sq ft at $5.19 square foot of the Cumaru Hardwood from the Floor Depot one of Brampton Hardwood store in the Niagara area and I was told it was Canadian hardwood however nowhere on the box I can find made in Canada nor anyone in the store can confirm that it was made in Canada also the St. Lawrence company does not exist anywhere in Canada.
I found that out when my installer noticed the product was defective and he stopped installing after the third box was opened.
I called the store and they sent a "supervisor" to inspect the product and he agreed that the wood was defective and he passed me on to Joe “director of operation” and from that moment I can only speak to Joe.
I told Joe that it taking the installer too long to sift through the wood and that it's going to cast me more to install and if that's the case I want a full refund and he said that he will cover the extra time that it will take to sort the wood.
Well, after about a month of back and forth I did not get a penny for the $700 it cost extra to install the floor, also I have 5 boxes of defective wood that he refused to replace and basically ignores my calls and will not allow any one in his business talk to me.
So all I can say about Brampton Hardwood is they are dishonest and do not stand behind the product their which they claim it's the best in Canada so imagine if I have to call them for warranty issue. As far as I'm concerned there is no warranty on anything Brampton Hardwood sell.
I Was naive not to get all of his promises in writing and now I have nothing to support my story, and when I put in a complaint against him to the BBB, he claims that he did not promise me anything and denied everything, so the BBB took his side and close the case .
My advice is, stay away from Brampton Hardwood, you will save allot of money in the long run.
The better business bureau of canada (BBB) has given A+ ratings to brampton hardwood floors.
I can assure everyone that everything is marked clearly on the bill & we have store signs up in regards to our refund/exchange policies.
We are a transparent company.
i had a great experience at brampton hardwood. the staff is very helpful and knowledgeable. my floors look fantastic! i will be recommending this place to all my friends & i will be shopping here again
Terrible experience- will never purchase anything from these people! They want a quick sale and know nothing about customer service. They rush you into making a purchase and push incompatible products on you. They sold us a sealer that's not compatible with the water based finish product they sold us. Only after we got home and did further research did we discover this! They also told us 1... more
Incredible presentation. I have recently visited Brampton Hardwood for my flooring needs and was blown away with the size of their showroom and the number of choices they offer, their helpful staff made my selection process easy. High praise for Brampton Hardwood