These guys cut corners and their customer service is ridiculously bad. I had to return for a repair that happened to my vehicle 12 months ago as my steering wheel became loose while driving. The employee at Boyd would not let me drive the vehicle once I showed him as he said it was unsafe.
Boyd had to send my vehicle to the dealership as Boyd was unable to repair the vehicle themselves. Once... more
Since my repair was an ICBC claim, I wanted to bring my Ford Escape to a large, reputable company. Read the reviews on here and knew about the company from radio spots, and chose Boyd for the win.
Made a few headaches easier, as I have custom 3M paint protection on the area to be repaired, but wanted my own choice as to who repaired it. Fortunately, the 3M company I chose had a previous... more
I was contacted by Boyd today and they sincerely apologized about the "substance" in the courtesy car and assured me it would be brought up in a meeting among the Managers. I thought that really shows what a great company they are that they phoned me and admitted their error and assured me they were on top of it!