If I am taking my car here, I am always call first and check if Prem Patel is tehre. I am not leaving the car if Prem Patel is not there. I am trust Prem. since I am dealing with Prem, everything is more or less good at this BMW autohaus for me. BMW is very expensive, so very important you are have somebody that you are trusting at the shop. I have time only little bit so I am not looking arohund for another BMW shop because Prem is there.
Terrible customer service. The employees in the service department will not honor what they say and in the end will stick you with the bill. Very dishonest people. Avoid at all cost.
I didn't review the details when I signed the lease contract and the sales failed to explain the charges. After I got home, I found out an issue and questioned the charges. At first, the sales lied that security deposit is a cost, then she told me that no one would get deposit back since BMW will charge those money when we return the car.
Therefore, I asked her to withdrawal my contract. She... more
The 15-20 minutes that I spent here were a torture. The salesperson was not knowledgeable (I knew more from reading about the car from their website and I had not spent that much time online). The way he was talking showed too much attitude and lack of respect for the customer. If you want a BMW, please try a different showroom.