Great service, helpful staff - just don't leave

I was delighted with the prompt and efficient service offered by Bluewave Energy while I lived in Ontario. However, then I moved and requested a refund of the credit balance on my account. I've called each month for 6 months requesting the refund, and each month I'm assured the refund is on its way. That's 6 long distance telephone calls - and still no refund. They have spent more than the refund value sending me statements advising me of the credit balance. *sigh. As I say - great company, friendly service - just don't move!