Disgusting customer service.

When a brunette sales person was making their evening drinking facebook related plans with a friend across the cash register, instead of helping customers , I asked for a particular souvenir item they said not in this location try so and so. As soon as I paid for my product I walk 5 meters away and their is the souvenir item by the door an area the worker should of noted. Then again I had to wait for them to process every thing at the register with out any apology while my fellow tourist goers were running out the door. If your getting paid by the hour and not by commision, still you should know your products and focus on customers rather then socializing.