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2 stars 14 reviews

Blue Line Taxi Co Ltd

455 Coventry Rd
Ottawa, ON  K1K 2C5

(613) 238-1111

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Reviews [1]
French
2 star rating
MC December 25, 2011
This is the worst taxi service in Ottawa

I am very disappointed with the Blue line service in Ottawa. The service was
UNACCEPTABLE. My family and I planned 4 months in advance a trip to
Vancouver. We were supposed to be at the Airport at 2:30 to 3 pm at the latest
as our plane was taking off at 4pm. We called in advanced in the morning
to be sure we would get the taxi in time. At 2:35 we called to confirm the taxi was on its way. Well, they thought that we needed the taxi at 3 (it usually takes us 30-45
minutes to get to the airport from home). They said they were sending the taxi
immediately. Well, the taxi never arrived and after calling them another 3 to 4 times
and being told that the taxi broke down and that the other taxi was on it's way,
we had enough. Our neighbors very kindly took us to the airport :we never
made it. We lost our flight, have to pay a fare to take the next flight the following
day on Dec 24th (today) and as I'm writing, we have to wait another 12 HOURS to make another connection. As I'm writing this message I'm awaiting for my next flight
In 10 hours.

I have never had an experience like this with any taxi company in my entire life. I never expected something like this to happen.

I forgot: there is nothing more frustrating that being told several times to wait 5
minutes for the taxi and then being told to call again if the taxi doesn't show up.
How many times am I supposed to call?

This is not the way to treat customers.

Blue Line Service: thanks for the "Christmas present"

MC

Other Reviews from the web
English
2 star rating
May 19, 2014

Generally had good experiences with taking rides with this company. Only once did I feel the driver was driving in a way that made me uncomfortable.

Brought to you by yelp

2 star rating
March 25, 2014

Good luck if they ever show up. After a 5 minute wait turned to 45 mins, I called a different company

Brought to you by yelp

2 star rating
December 12, 2013

An A$$hole drove us home from Rideau Center. Hardly a 10 min drive that was made into a living hell for me, my wife & 6 month old kid. I didn't get the guy's name or any other details. Not to get racy (racist) here but it was a typical brutish behavior. We were finding it difficult to fit the stroller so the guy gets out crushes it & throws it in the trunk & bangs the trunk door - you know the... more

Brought to you by yelp

Business Description from the Web
English
September 17, 2013

Blue Line Taxi Co Ltd offers these services: maps, cartography, taxi, taxicab.

Brought to you by ourbis

October 06, 2010

Blue Line Taxi, a 50 year old taxi service, started operations in Ottawa city. Today, it has moved on to become the leading brand of taxicabs around Canada. Whether you need a taxi to travel to Ottawa airport, or traveling downtown, you are sure to find a Blue Line on the street. The 600 strong fleet of taxicabs serve the city 24 hours. The drivers are experienced, and the vehicles are... more

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