Rating is for Lacewood location only. Tantallon location is fantastic and I would rate 5/5.
I have been a loyal Best Friends customer for 10 years (9 at the Tantallon location) and have never experienced such dreadful service as the last year with Lacewood. Unfortunately today's experience has put the nail in the coffin for my support of Best Friends and I will take my business elsewhere from... more
The most unfriendly and unmotivated sales people we've experienced at a pet store. Not only was the service icy cold, the unwillingness to help us with a damaged dog collar (that has a 100% guarantee) was poor customer service. We had to contact the company and even they were disappointed that the store did not do their job. We have shopped at Pet Valu, Global Pets, Pets Unlimited and have... more
Best Friends has always been our go-to for cat food. They have great selection and prices are cheaper than anywhere else.
The layout is a bit odd; when you first enter, there is an aisle right in front of you and I always end up going to the left, which puts me against the wall and not in the main area of the store. I feel like I'm sneaking in. :-D
Staff are always friendly and helpful. It's... more