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I went to this store thinking I will have to struggle again looking for luggage..i was promptly greeted by a young sales person who looked energetic and suggested to me the luggage she have personally used. I on her suggestion ended up buying Delsey and I am extremely happy with it. She was extremely patient with me and my husband and had excellent customer service I could not help but to ask her name which for obvious reasons I am not going to post here -she also shared this story that how she got her luggage from when she got married and her parents bought it from Dubai for her ..it was nice to hear personal thoughts on items you will use for so long. Excellent customer service. Will visit again.