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I went here to get my cat groomed. Shes a very easy going laid back cat who has been shaved without sedation before.
The girl insisted on sedating her. She said she has done two hundred cats and has only NOT sedated TWO. This isnt something to brag about.
I highly doubt she even tried shaving my cat before sedating her. She told me she had to sedate her because she was 'too matted' and she had to 'brush out' most of the mats. Which makes no sense because when a cat is too matted, you shave them out, not brush.
Dont sedate my cat because youre a lazy groomer, and charge me $20 extra dollars for it.
I was told to bring her in at 8 and call around 2PM. She was not done at two, so I called at 4. She was not done at 4, so I made arrangements to come at 6PM. Its now 810PM and my cat cannot walk without falling over because of the sedation.
I wanted a lion cut. My cat had a beautiful mane, and she completely cut off the mane, and also shaved up the back of the head. She didnt shave the tail because she said it was too uncomfortable for the cat, as the cat 'feels the clippers on each bone of the tail.' Which doesnt make any sense as the knocked the cat right out so the cat cant feel it anyway.
She talked to me in a very snarky, rude, condescending manner, just because I was trying to tell them that my cat wouldnt need to be sedated. I think this is why they may have used some sort of revenge and didnt sedate my cat till very late in the day.
When I called at 4PM to see if I could pick my cat up, and she said MAYBE 6PM, I was obviously frustrated and she said 'well did you want me to shake your cat awake?' in a VERY condescending way.
DO NOT TAKE YOUR PETS TO BELLEVILLE ANIMAL HOSPITAL.
THE STAFF DOES NOT LISTEN TO YOUR CONCERNS AND DOES WHATEVER THEY WANT TO YOUR PET REGARDLESS OF THE OWNER'S WISHES.
My sister's cat was taken the same day, and she was throwing up from the sedation. She could not walk either when taken home at 630ish PM.
Anyway, just a warning to pet owners out there. This staff has a complete disregard and trust on the judgement owners have of their own pets. They do what they want, regardless of what your wishes.
Staff was impatient, rude and condescending. Had no interest in the best treatment for my dog. Will not recommend this place to friends or family. Horrible experience.