We are a division of R & R Home Leisure Ltd. We are a family owned company who started in the hot tub industry in 2000. We strive to have the best customer service in the industry, just this last year (2010) our store was awarded “large urban centre of the year”. Our focus is in 4 main areas, Hot Tubs and accessories including water care , tanning ... more
Beachcomber Hot Tubs is a company which sets itself apart from the competition because of it overall philosophy that it is not in the business of selling hot tubs - it is in the business of bringing health happiness and well being to each one of its customers. In a day and age where touchy-feely corporate mantras are wielded like PR swords in the fast ... more
After a recent exerience with Beachcomber Hot Tubs in Saskatoon and its owner, Rob, it should be known by everyone shopping for a hot tub what you might be in for should you go there.
I purchased a tub from the Saskatoon location of Beachcomber last month. I was very specific to what I wanted when I ordered the tub. 4 weeks after ordering my tub shows up. Great tub, but didn't have everything I had asked for.
I figured that after spending a small fortune I should be satisfied with my purchase. I contactd the store and spoke to the salesman who had sold me my tub. Good guy, agreed there was an error and wanted to fix it.
All was good until Rob stepped in. Said that they would fix it....but at my expense.
To me that wasn't an option and I decided to exercise their 30 day money back guarantee. Guess what....its not your money back, certainly not all of it. They pride themselves on "no fine print" "no hidden fees"...well I have hidden fees totalling $650.00. Not only will they charge for delivery, they will charge for the filter (that came with tub), charge for cleaning and another bogus $100.00 charge for guarantee services???PEOPLE BEWARE....this company, or the company's owner, has no concept of customer service. After the tub is paid for in full.....any and all things that may have been said to make the sale, goes OUT THE WINDOW...along with YOUR MONEY!
Purchased a tub from Beachcomber. Was very specific to what features I wanted on my tub. When I received it the lighting package was not what I had thought they had ordered for me. It was a fairly easy fix though, one the sales guy who sold me the tub said he would take care of. Then the owner stepped in. He said the issue would be rectified...at MY expense. I decided at that time to exercise... more