Can your bank rob you?

Went to a certain bank for the third time for the same problem. What is the point in apologizing and grovelling about their utter incompetence when they do not take any actions ot fix it (reporting to supervisor, better training, fixing bugs in computer systems, contacting customer service representatives).

I needed a new card since January 2010 and it is now June and I still have not received it. I called the number on the back of the card, I went in person 3 times and spoke to my bank manager. Consistently, I have asked for it to be mailed to my apartment in Montreal. The bank I went to is located at McGill College in Montreal and it has been giving me a big headache. I went in to see the tellers in person to get everything resolved and so far, I had the pleasure of taking unpaid time off work and speaking to 3 representatives who kept promising to fix the problem. It is June and I am still waiting for my card and I have taken my last day I can afford from my personal time to address this company's incompetent system/staff and it is not a good use of my time and energy. I strongly advise they fix this problem before further damaging their reputation. I already took the time to come in 3 times and spoke to 3 people - not including the time I spent on hold over the telephone.

Today, I went in and was furious. I think I almost made that trainee teller cry.

Seriously, dealing with people's incompetence is a huge pet peeve of mine. In marketing research, they say that for every good service you receive, the customer is likely to promote it 4 people and for every bad service, the word of mouth would spread to about 10. I hope at least these bad companies get a slap to the wrist and learn their lesson. If a child can learn a simple lesson about making others feel bad, surely employees with fancy degrees can too.