Wow what a difference a sales person makes! I went in to pick up a couple quick things at BR and was assisted by a "true" salesperson skilled at customer service in its real definition. Geoff was absolutely fantastic. When I went to pay, he was handling the register and after he rang in my purchase I remembered I had a coupon. He kindly canceled and re-rung my purchase with the coupon, without... more

Terrible customer service! A sweater I bought at Banana Republic had the ribbing stitching separate from the body of the sweater four months after purchase. The store manager refused to exchange the sweater but rather directed me to the clearance rack and told me to come back on the discount day. Banana Republic has no public contact for store customer service. The service representatives are... more