Went to this appliance shop twice in person for two different issues and phoned in once as well. Very condescending attitude from at least one of the workers. Every time she asked me a question (model#, brand, etc) she just huffed and puffed as if i was bothering her. She even told me the model number, which I wrote DIRECTLY off the fridge, was not correct when it absolutely was. She rudely said this is not a real model number, then failed to apologize when it was accurate. This has just been my personal experience with this location, maybe others feel differently. I've chosen to order my parts from the states or eBay.