My husband rented a compact car with the Metrotown Branch as he does every Dec. on his choir concert weekend. We've been OK with the service here before. This time we tried to change the rental to a mini van 2 hours after the original reservation to accomadate my son's film crew who have been nominated for an award. Avis could not provide us with a minivan. I asked to cancel the reservation and... more
Used this location for a day trip on the weekend, and based on my experience I doubt I will ever rent from Avis again. The car was fine, but the service was abysmal.
While picking up the car I was informed that I could not return it after business hours because the parking garage would be locked. Instead I had to come back the next day at exactly the same hour. This is a huge turn off for me,... more