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We bought our bedroom and living room set through Ashley's. Our sales person (Pardeep?) was great and helped us work within our budget and figure out the financing. The delivery day was set up for the day when we got possession of our new place. Everything arrived on time. The day before, I was informed that our couch did have a tear in it. They quickly arranged a day to have if repaired. After... more
My original experience at this store was one of the worst I had ever experienced but withing 24 hours of writing a bad review Ashley Furniture's head office contacted me.
I talked to a wonderful man named Norman who gave me a completely acceptable resolution to the situation and made me hang up the phone happy.
The location needs some serious changes in their customer service but the company... more
Overall, our experience with Ashley Furniture has been pretty darn good. The store-room sales experience was great (of course), but my wife and I were a bit worried when we read all these bad reviews online saying people didn't get their stuff, or it came damaged, so we were a bit on edge in the interm period while we were waiting for our delivery.
The day before the scheduled delivery date,... more