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A full service strata, rental and co-op property management and real estate sales brokerage serving Burnaby and Greater Vancouver.
We offer an exclusive industry changing strata solution. Ascent Avenue is a secure online website exclusive to your strata corporation. Ascent Avenue allows owners to receive documents such as meeting minutes; view and update their account in real time... more
Ascent is probably the worst real estate company in Greater Vancouver area. Phone calls are not returned, problems are piling up, I wanted to file a complaint with Best Business Bureau like the other guy here suggested but I see that there are unresolved complaints against them already... seems like a waste of time I guess the only thing I can do is warn others from dealing with these guys I looked at the facebook page with complaints against them, interesting - you can find there a full text of how they got suspended by the real estate licensing people from neglecting buildings...
We've been very happy since we switched property managers to Ascent Real Estate Management in Burnaby. John's professionalism, mannerism and diligence is what we were looking for. We've found our meetings to be conducted efficiently, and our work authorizations to be executed effectively. John has also taken it upon himself to offer advice where needed, and it's proven to be very valuable.
This company is the worst. The agents are the worst in business. Rude, negative and unprofessional. They do not know first rules of the business. They do not have the training and knowledge. Ask people who have dealt with them, real people not false and fakes, you will find hundreds who have very interesting bad experiences. Very very bad agents.
A rating for zero stars would be more accurate.
Customer Service Score: Absolutely not likely to recommend.
Customer Experience: High disengagement level from initial point of contact (emergency response line to assigned strata agent dept.) Lack of commitment to deliver information or feedback in a timely manner.
Helpful note to Ascent HR and Management: Hire committed professionally trained... more
This is the most unprofessional and unhelpful property management company I've had the displeasure of dealing with, and given how unhelpful most property management companies I've dealt with are, that is saying a lot.
Our strata is now in its third property manager in six months, as the previous managers were dumped for poor service.
Each agent we've had rarely picks up the phone, replies to... more
We dealt with Milena Carella. She was very unprofessional.
She never showed-up during the viewing of the unit we wanted to rent and asked the current tenant of the unit (at that time) to show me around and the rest of the potential tenants.
She gives you "one question-one answer" reply on the email. never give you complete details until you ask, like they all say NEVER ACKNOWLEDGES your... more