I have never met a more obnoxious and disagreeable shop owner as this one.
When I bought my (somewhat pricey) item, I was told quite clearly by the clerk that I could return or exchange it. Then, of course, when I tried to exchange it after Christmas, the shop owner wouldn't do it. Despite the fact that the clerk was there and admitted he had erred when he told me it could be returned/exchanged.
Only after a lot of heated discussion did the owner eventually exchange.
I will never (and neither will my family and friends/colleagues) frequent this business again.