completley UNPROFFESIONAL!!!!!

About 1 year ago i went to "anat design" for a special arrangement for my mother,( i didnt think i would have a problem , for i have used them twice before) Well they completley screwed up the arrangement, even acknowleged their mistake, they were so apologetic to me and offered to give me my money back, and a credit for the next arrangement! Guess what? that didnt happen at all. I called them to ask for my refund, and they changed their story on me saying, that they never promised anything like that! i was so upset, for i spent an incrediable amount of money! well i just placed a call today, at least i would be able to use my credit for the $100, and send my family flowers. Once i mentioned my name, and i wanted to use the credit i had standing with him, he said not during the "jewish holiday" only after, and hung up on me!
very dissapointing i must say!
i will never use them again!