I recently contacted the salon to make an appointment for an upcoming wedding, which unfortunately had to be cancelled, and not because I was taking my business elsewhere. When I called to cancel the appointment, I was told the $100 down payment was nonrefundable - understandable, however I asked if I could receive a gift certificate for the value so I could use the money towards another service the salon offers, therefore still giving them business and most likely spending more than the $100. I was told no by the manager, who claims she had asked the owner, and I was told the reason for taking the down payment is for "people like you who cancel their appointments." I had given them six months notice of cancelling the appointment, which I feel is more than enough time. They were very rude on the phone and I will definitely not be returning.
Fun atmosphere with talented staff! Esthetic services as well! I wouldnt...if I could help it....pick a Saturday morning ...crazy busy! that's a good thing though...shows popular place!
Wald in service, never have to wait long. great staff