For some reason the doors to the cash machines inside are locked after hours. There is always a long line for the two machines outside...in the rain, snow, sidewalk traffic, noise, etc. very poor attitude towards customers.

Two weeks ago on a Sunday morning I went into this branch to order foreign currency, specifically NIS, to be ready for today. When I arrived to pick up the money it had not arrived. They actually had the audacity to question my order. Fortunately, the person who served me was actually there and admitted to processing the request. He was most efficient and friendly when taking my request but the... more

Was assigned to have Sabrina help me figure out my mortgage. I did NOT end up taking my mortgage out with CIBC as I did not find Sabrina helpful, knowledgeable or personable.

There's people who want to help and explain things - and there's Sabrina who will print off a sheet of rates and say, "good luck".