Ordered a new box and received delivery this Tuesday and after being assured by the president of the company that the ramp will be an easy access right at the back of the truck and not hidden away by the lift gate, they send the truck with the ramp hidden. When I spoke to the President, he told me that all he had to do was provide me a ramp and that's it. He said since we did not specified it on the quotation there for he didn't have to do what we agreed. I'll recommend everyone who may purchase a body from Alvan to make sure everything is written in writing and DO NOT TRUST HIS WORD. BE VERY CAREFUL DEALING WITH TEODORE OR ANY OTHER SALES PERSON FROM ALVAN. Hope this review helps the next person.