Never again

Following a flood incident in our building, we chose Aladdin-Carpet One as the flooring provider for the restoration of the damaged flooring. The kitchen vinyl had to be replaced in 3 of our suites, the full size of each kitchen being 8' x 8'3". They charged the insurance company for the material AND INSTALLATION of 8'3" x 12' for each kitchen and claimed that there was no usable material left whatsoever after the installation. In addition to charging for material and installation of material that they did not install, they added various labor charges for tasks already done by other service providers and myself (i.e. removal and replacement of baseboards, fixing toe kicks and moving appliances). They even charged for material (metals?) that is nowhere to be found in the kitchen. In one of the suites, we asked them to extend the vinyl to a part of the hallway that was not part of the flood as the flooring in that area was in a bad shape. The full size of that area is 5'7" by 5'9". Same kind of billing practices with us also (i.e. charges for some vinyl including installation, which is nowhere to be found and additional labor charges not done by them). The bill for the extra 5'7" x 5'9" was approximately 4 times what we expected. They had agreed that downgrading from laminate to vinyl in the flooded part of that same hallway covered by the insurance would pay in part for the other area not covered by insurance. Aladdin-Carpet One never provided us with a quote prior to installation of the extra that we asked for. Of course, what they are claiming now would have been rejected immediately and we would have asked another flooring company to take over the project. Aladdin-Carpet One is threatening to take legal actions if we do not pay what they are charging immediately. Needless to say that we will see them in court and never request or recommend their services ever again.