Absolutely THE BEST trouble shooter in the region..! Al is just great.! I had a problem with my vehicle that no one could figure out..Al had the problem resolved in no time...I was so impressed..! He's had all my business since and I highly recommend him.
PS...Melissa at the front desk is awesome too..!
They broke my GPS unit and tried to blame me for it, saying I was making up stories. Fact is, I used the GPS to get there because I dont live in Oshawa, and after the repairs were done and I pulled out the GPS from the middle storage compartment (where I ALWAYS store it) - it had been smashed. I immediately went back in and reported the problem. At first, the owner offered to replace the unit by purchasing another one for me. He initally offered me a cheap TomTom unit but I wanted something that would be more comparable to what was destroyed (lifetime traffic, iphone compatible bluetooth, etc). I also offered to leave my damaged GPS with him and he said he didnt need it. He said to call on Monday and let his receptionist know what model I want and that they would order it online for me, using the company credit card. I called and left numerous voice mails and was never called back. He was on vacation for a while but even after returning, I was never called back. Obviously, they did not take this seriously and did not care to make up for their error. A friend of mine who also knows the owner got involved and in the end, they changed their story: they no longer wanted to order a replacement unit for me. This was after being ignored for over a month! But they never had the balls to call me back and resolve this accordingly, as a good company would. Yes it was a misfortune, but I had a perfectly fine GPS that guided me to their shop. It didnt magically break by itself while I was waiting for the repairs to be done! I went there to get repairs done, not lose an extra $180 because my GPS got smashed, and then to be blamed for it. VERY POOR RESOLUTION. CUSTOMER IS NOT #1 AT THIS SHOP. STAY AWAY.