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It was time to get my furnace vents cleaned so I looked online and found Aero. A young lady came out named Julie and did an excellent job. I recommend Julie and Aero!
I am in the legal profession and let me make somethings clear about this company. I purchased a Groupon voucher for $149.00 and the supposed value was $350.00 and here is a copy and paste of their Groupon ad:
Choose From Three Options $149 for a whole-house furnace-and-duct-cleaning package, good for one furnace and all ducts (a $350 value) $69 for a furnace cleaning (a $180 value) $49 for a chimney sweep of one flue (a $100 value)
I thought I was getting a steal of a deal, but one day I Googled their company and I witnessed that their regular price was this, which I will copy and paste:
Get $20 off at Aero Furnace Duct and Chimney Cleaning Victoria City - Aero is your residential housecall specialist. We are friendly, professional and do a excellent job! Go with a company with a proven track record. We are a proud member of the Vancouver Island BBB! ... View Details »
So, I called them and didn't tell them I bought a Groupon coupon and asked how much to clean my place? Iwas told $200.00 and because I seen it online I got another $20.00 off for a total of $180.00. I contacted Groupon and cancelled my voucher. What a swindler, they advertised online that the value was $350.00 and it is actually $180.00 value, they permeditatedly inflated the price so they could get more money from Groupon because they pay commission to Groupon from the $149.00 value .
They are a member of the Better Business Bureau and are supposed to be held to a higher business practice standard. I think not. I just imagine if I did let them into my house and what other "extra charges" would have been added on. Here is there rating on the BBB website;
Aero Furnace Duct & Chimney Cleaning Ltd Find a Location (250) 479-00902401F Millstream Road, Victoria, BC V9B 0E8 Send email to Aero Furnace Duct & Chimney Cleaning Ltd Aero Furnace Duct & Chimney Cleaning Ltd BBB® Accredited Business Seal BBB® Accredited A Rating
In closing, let it be a lesson learned to do a little research(albeit a few moments of my time)to find out who you want in your home on a personal or especially a professional level. Shame on you Aero for thinking people don't do research.
Aero was recommended to me by a friend and I was very happy with the service. The guy who came to my house was named Andrew and he was very friendly and professional. I would recommend Aero to anyone who needs duct cleaning especially if you can get Andrew.
WETT CERTIFIED!! BBB Member!!
We know you’ve seen the big duck vans all around town now it’s time to have one come to your house! If you see one of our Aero duck vans at your neighbours come by and say hi and meet Julie, Shaun or myself (Andrew).
Aero Furnace Duct and Chimney Cleaning LTD is a locally owned and operated company. Andrew Simpson (the owner and operator) has been cleaning... more