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Worst experience I ever had in my life. DO NOT GO THERE FOR ANY REASON!!
- initially quoted $700 to replace the timing belt
- after 2 weeks of not hearing from them, I go in there to find that my engine was in pieces and I was looking at a $2000 + job! I tell them that that's not what I was quoted and the guy tells me I can pay $1200 now and he can throw my engine parts in the trunk and I can... more
WOW...talk about no customer service at this location. They "pride" themselves in being "Female Friendly" but this female did not receive very friendly service at this location. This is not the first time at this location that I was treated like a "female" who didn't know anything, but I probably know as much as the counter person, who was extremely rude. I called asked what need to be asked... more
I don't generally write reviews, but I had such a great experience at this Active Green + Ross that I feel like I just have to!
As a 21-year old female, I am pretty stereotypically clueless when I walk into a car maintenance shop. The folks there treated me with respect and a sense of humor at my lack of knowledge. Rob in particular was very friendly and helpful, even talking me through what... more