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Wow, wish there was a "zero star" option! I pulled up to the intercom at 4:45pm, with only one car ahead of me. I was asked to wait to place my order. Nearly 5 minutes later I was greeted and asked for my order. I spent another 5 minutes waiting for the car in front of me to pay and receive their food before I was finally up to the window. I wasn't even acknowledged until after the young man had taken down the order from the car behind me in the drive through. After handing me the debit pad the guy walks away, leaving the area behind the counter empty...and returns 10 minutes later (I was kicking myself for paying, if I hadn't I could've just left!). He takes the order of the older woman who had walked in after I pulled up to the window and then begins to hunt for my food for another 5 minutes... Turns out it was in the bag on the counter by the window already, the bag I had been watching for the past 15 minutes (not sure how he forgot, since he was obviously working alone). Half an hour to drive through a "fast" food place for cold food (the fact that the single occupant in the vehicle in front of me had turned off his engine should have been a clue)! Having worked in several fast food establishments, including an A&W, I'm fully aware of the standards expected to be met and honestly, this place is a joke. Don't even bother!