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Information from the business
English
May 11, 2011
Since 1952, the Fireplace Center & Patio Shops have installed enough fireplaces and stoves to warm up Kingston and Brockville. The Fireplace Center does contract work for builders, as well as many renovators.
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English
No follow up
September 07, 2011I had the fireplace center & atio shop out to my house for an estimate just after I moved in. They charged me $250 WETT inspection fee and said they would contact me with details about my fireplace reno and pellet stove install. They never called back. I contacted them twice with no response. they took my money and never did what I asked them to do. Horrible business paractices. I offered... more
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n49
Awesome
April 26, 2011These guys really know their stuff. I needed to replace my fireplace and couldn't believe how complex these things have become. Once you get past the basics of which fuel and whether you need zero clearance or an insert and which model can use your existing flue. Then you find out the new models come with remote controls, adjustable flames for zonal heating, etc! Brian was excellent and not... more
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n49
What ever happened to the customer is always right???
November 30, 2010We are happy with our Valour fireplace as far as a product; however the follow up service we received was terrible. From October until the end of November we as customers who spent over $6500 at The Fireplace Centre and Patio Shop, have been trying to rectify an issue that occurred during our fan install. Our file was passed from a sales rep to a service rep to a "manager". We would wait 1... more
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