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Good afternoon. I thank you for taking the time to tell us of your experience today. I would like to take this opportunity to apologize to you and request that you contact me directly at 604-583-3228, as I would like the opportunity to make this right.
After waiting 40 min, I called over the waitress and asked where our food was, I had an appointment to get to. She went to the kitchen and came back out and said 3 minutes. The cook made a mistake on your order (I have special diet needs) and they had to remake the burger.